Return & Refund Policy

At Umoira Outdoor, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 90 days of delivery.

90-Day Return Policy

You have 90 days from the date your order is delivered to request a return.

To be eligible for a return, your item should be:

• In the same condition that you received it
• Unused or only reasonably inspected
• In its original packaging where possible
• Returned with included accessories and components
• Accompanied by proof of purchase or your order number

How to Request a Return

Before returning an item, please contact Umoira Outdoor Customer Support.

Please provide:

• Your order number
• The product you wish to return
• The reason for the return
• Photos or videos if the product arrived damaged, defective, or incorrect

Once your return request is approved, we will provide the appropriate return instructions and return address.

Please do not send a return without contacting us first.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or different from what you ordered, please contact us as soon as possible.

After reviewing the issue, we may provide an appropriate solution, including:

• Replacement
• Partial refund
• Full refund

depending on the circumstances.

Return Shipping

If your return is caused by an incorrect, damaged, or defective product supplied by us, we will cover reasonable return shipping costs where applicable.

If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the item, you may be responsible for the return shipping costs.

Original shipping charges may be non-refundable unless the return is due to an error on our part.

Refunds

Once your returned product has been received and inspected, we will notify you of the refund decision.

If approved, the refund will be issued to your original payment method.

Please note that your bank, card provider, or payment processor may require additional time to process and post the refund.

Exchanges

If you would like to exchange an item, please contact us first.

Exchanges are subject to product availability. In some cases, we may ask you to return the original product before a replacement is shipped.

Non-Returnable Items

Certain products may not qualify for return, including:

• Products significantly used or damaged after delivery
• Products modified or altered by the customer
• Products missing essential components or accessories
• Gift cards
• Products clearly marked as final sale before purchase

This does not limit any applicable consumer rights relating to defective or incorrectly supplied goods.

Order Cancellations

To cancel or modify an order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. You may request a return after delivery in accordance with this policy.

Contact Us

For questions about returns, refunds, exchanges, or your order, please contact:

Umoira Outdoor Customer Support

Email: support@umoiraoutdoor.com